September 2022 - November 2022
NuLife App Moderation
What is NuLife App?
NuLife is a virtual care management platform where as a care professional you can control your business & deliver consistent, and meaningful client encounters to those typically in recovery.
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Put simply, NuLife connects patients to treatment and social support.
What is NuLife App?
NuLife is a virtual care management platform where as a care professional you can control your business & deliver consistent, and meaningful client encounters to those typically in recovery.
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Put simply, NuLife connects patients to treatment and social support.
What is NuLife?
NuLife is a virtual care management platform where as a care professional you can control your business & deliver consistent, and meaningful client encounters to those typically in recovery.
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Put simply, NuLife connects patients to treatment and social support.
The users & problems
The users & problems
The users & problems
Patient Problem
People have the freedom to post anything to the feed. This feature could be misused and cause harm to vulnerable patients and members.
Treatment Center Problem
The solution must be accepted by the supporting users, Care Professionals. Treatment centers need the ability to protect their patients and business.
Patient Problem
People have the freedom to post anything to the feed. This feature could be misused and cause harm to vulnerable patients and members.
Treatment Center Problem
The solution must be accepted by the supporting users, Care Professionals. Treatment centers need the ability to protect their patients and business.
Patient Problem
People have the freedom to post anything to the feed. This feature could be misused and cause harm to vulnerable patients and members.
Treatment Center Problem
The solution must be accepted by the supporting users, Care Professionals. Treatment centers need the ability to protect their patients and business.
Challenges
Challenges
Challenges
Agile solution
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Divvying out responsibility
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Agile solution
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Divvying out responsibility
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Agile solution
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Divvying out responsibility
The goal of NuLife is to improve access to treatment, patient success, and increase treatment center business.
Solving with a simple solution
From speaking with Treatment Center staff using NuLife, we were able simplify the penalty options. We found that staff didn’t want to choose how long to suspend a member for and rather wanted a set duration. Amongst 10 staff from different centers we found 80% were in favor of 1 week suspension.
Solving with a simple solution
From speaking with Treatment Center staff using NuLife, we were able simplify the penalty options. We found that staff didn’t want to choose how long to suspend a member for and rather wanted a set duration. Amongst 10 staff from different centers we found 80% were in favor of 1 week suspension.
Solving with a simple solution
From speaking with Treatment Center staff using NuLife, we were able simplify the penalty options. We found that staff didn’t want to choose how long to suspend a member for and rather wanted a set duration. Amongst 10 staff from different centers we found 80% were in favor of 1 week suspension.
Moderation Dashboard functions
What can be reported?
Members
Communities
Feed Posts
Events
What are the penalties?
Nulife Super Admin can:
Ban member from app + 1.-4.
Treatment Center Admin can:
Force a private account
Suspend a member
Block member from enterprise
Delete community or event
Moderation Dashboard functions
What can be reported?
Members
Communities
Feed Posts
Events
What are the penalties?
Nulife Super Admin can:
Ban member from app + 1.-4.
Treatment Center Admin can:
Force a private account
Suspend a member
Block member from enterprise
Delete community or event
Moderation Dashboard functions
What can be reported?
Members
Communities
Feed Posts
Events
What are the penalties?
Nulife Super Admin can:
Ban member from app + 1.-4.
Treatment Center Admin can:
Force a private account
Suspend a member
Block member from enterprise
Delete community or event
Prototyping app user perspective
In this flow the user sees a post that they feel should be reported. From user feedback we learned that patients preferred to not see the post once reported.
Once report has been submitted, The Admin/Care Professional can review on
the Moderation Dashboard.
Prototyping app user perspective
In this flow the user sees a post that they feel should be reported. From user feedback we learned that patients preferred to not see the post once reported.
Once report has been submitted, The Admin/Care Professional can review on
the Moderation Dashboard.
Prototyping app user perspective
In this flow the user sees a post that they feel should be reported. From user feedback we learned that patients preferred to not see the post once reported.
Once report has been submitted, The Admin/Care Professional can review on
the Moderation Dashboard.
Moderation Dashboard
In this flow the Treatment Center Admin reviews and handles a report.
Moderation Dashboard
In this flow the Treatment Center Admin reviews and handles a report.
Moderation Dashboard
In this flow the Treatment Center Admin reviews and handles a report.
Key results
Made NuLife App
safer for all
Previously a person could post promotion of drugs etc. Members can now report this activity making the app safer for everyone.
Gave Care
Professionals control
Care professionals now have more control within their digital environment to keep their patients and practice safe.
Improved patient outcomes
Depending on the stage of recovery those in recovery can be vulnerable. In the worst case the patient could be derailed from their recovery.
Key results
Made NuLife App
safer for all
Previously a person could post promotion of drugs etc. Members can now report this activity making the app safer for everyone.
Gave Care
Professionals control
Care professionals now have more control within their digital environment to keep their patients and practice safe.
Improved patient outcomes
Depending on the stage of recovery those in recovery can be vulnerable. In the worst case the patient could be derailed from their recovery.
Key results
Made NuLife App
safer for all
Previously a person could post promotion of drugs etc. Members can now report this activity making the app safer for everyone.
Gave Care
Professionals control
Care professionals now have more control within their digital environment to keep their patients and practice safe.
Improved patient outcomes
Depending on the stage of recovery those in recovery can be vulnerable. In the worst case the patient could be derailed from their recovery.
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❋ Let’s
collaborate
hey@addisonwestberry.com
Click to copy email address 👆
I typically reply in 2 hours
Going up?
❋ Let’s
collaborate
hey@addisonwestberry.com
Click to copy email address 👆
I'll get to you within in 2 hours
Going up?